Nine districts, each with an engineer who lives in it

That is what holds the 90 minute emergency average across the last 500 call outs. It is not a bigger fleet, it is a shorter drive.

District

Engineer on patch

Emergency average

Booked appointment

Harwick centre

Dan Okafor

52 min

Same day before 9am

Foundry Quarter

Marie Lenane

48 min

Same day before 9am

Bramfield

Steve Brackley

71 min

Next day

Weaver's End

Owen Trask

66 min

Next day

Orchard Park

Nadia Sarr

74 min

Next day

Kelder Bridge

Gary Hollis

83 min

Next day

Nethermoor

Josh Bemand

88 min

Next day

Stanhope Row

Josh Bemand

90 min

Next day

Aldenford

Ellie Vaughan

86 min

Within two days

Outside The Nine

We will still come, and we will say what it costs first

For installations, safety certificates and planned work we cover a wider radius. Travel is quoted as a separate line before you book, never added to the invoice afterwards.

Under 15 miles

No travel charge on installations

15 to 30 miles

$60 travel, quoted before booking

Over 30 miles

Certificates and installations only

Emergencies

Nine districts only, so we can hold the 90 minutes