Two engineers are on rota every night of the year. The attendance figure is $149 at three in the morning and at three in the afternoon.
The line is open right now
0800 612 9871
Someone in the Foundry Lane office picks up. No queue, no call handler in another county, and no recorded menu.
On rota tonight
2 engineers
Answered in
4 rings
On the road within
90 min
Attendance, any hour
$149
Call Us Now For
If it is on this list, ring rather than book. If it is not, a booked appointment is cheaper and usually next day.
Ring the national gas emergency line first, then us. Do not switch anything on or off.
Anything you cannot stop by turning off a tap, or water coming through a ceiling.
Priority if there is a baby, someone over 70 or anyone unwell in the property.
Especially with a pressure drop, which usually means a leak somewhere on the system.
Waste backing up into a bath or shower is a health risk, not an inconvenience.
Water running from an outside pipe means a control has failed and it needs looking at tonight.
While You Wait
None of them takes long, and any of them can turn a $2,000 insurance claim into a $149 call out.
01
Usually under the kitchen sink or where the main enters the house. Turning it clockwise stops the water feeding the leak, which is the single most useful thing anyone does before we arrive.
02
Not at the fuse. Leaving the fuse on lets us test the controls when we get there, which saves pulling the boiler apart to find a fault that is in the wiring centre.
03
A photograph of where the water was coming from, before it is mopped up, is worth twenty minutes of looking for it once everything is dry.
No Night Premium
Weekday, 8am to 6pm
$149
Evening and weekend
$149
Overnight and holidays
$149
On an Emergency plan
$0
