What we get wrong in the first two weeks
Four mistakes we still make on a new audit, and the checks we added after each one.
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/ Journal
Notes from production · 6 posts
Notes from production, not thought leadership
What thousands of live runs keep teaching us about agents that survive contact with real operations. Written by the people who fix them when they break.
6 posts since 2021
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/ All articles
Newest first
The workflow nobody owns is the one worth automating
The best candidates are never on the process map, because nobody has time to write down work they resent.
Nobody wants an AI strategy
Two weeks of watching real work beats a quarter of workshops, and you end it holding a costed plan.
Why our agents run slower than they could
Latency we could remove and choose not to, because a cheaper model that waits beats a fast one that guesses.
Connectors are not the hard part, permissions are
Thirty-eight connectors in, the integration is rarely what takes the time. The access review is.
What 4,812 runs taught us about cost per run
Four thousand runs of billing data, and the three things that actually moved cost per run.