The human handoff is the feature, not the fallback
Autonomy is earned. The rule that decides what still reaches a person is written before the prompt.
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/ Journal
Notes from production · 6 posts
Notes from production, not thought leadership
What thousands of live runs keep teaching us about agents that survive contact with real operations. Written by the people who fix them when they break.
6 posts since 2021
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/ All articles
Newest first
Evals before agents: how we test a workflow before it ships
The eval suite comes first, the prompt second. How we score a workflow before a single run goes live.
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