No black box and no quarterly reveal. You see the run log on a Thursday, the evals when they fail, and the cost per run from the first build.
Map the workflows, score hours lost, pick the first three builds.
Prompts, evals, and integrations, all shipped behind a human gate.
Cutover with rollback, running side by side with the old process.
Managed operations: monitoring, cost tuning, a monthly hours ledger.
The actual workflow on screen, the runs it handled that week, and the ones it handed to a person. No slides, and no status document written the night before.
Every change runs the suite. You can read the pass rate the same day we can, because the results land in your account rather than ours.
One page: runs handled, runs escalated, cost per run, and the hours returned to your team, measured against the manual baseline we took in the audit.
We measure how long the job takes a person today. If we cannot measure it, we do not automate it.
A failing test comes before the first prompt, covering the cases the workflow must never get wrong.
Your operations lead agrees in writing what the agent may finish alone and what always reaches a person.
We run the old process and the agent side by side, then practise switching back before we rely on it.
We have refunded two audits since 2021. Both companies had already done the boring work themselves, which is the outcome we would want either way.