/ Case studies
Signed work, with the numbers we measured first
Every result below is set against a manual baseline we timed during the audit, so the improvement is a comparison rather than a claim. Client names are withheld, the numbers are not.
/ The work
Support triage for a 40-seat helpdesk
Tickets read, tagged, and drafted from their own documentation. Eighty-four percent now close without a person opening them.
Order operations for a DTC brand
Stuck orders detected and chased with the carrier automatically, with the full history written up for the exceptions that still need a human.
Incident triage for a data platform
Alerts correlated, the likely cause drafted, and the on-call engineer paged with context instead of a bare alarm.
Monthly reporting for a finance team
Numbers pulled and reconciled against source systems every Monday at seven, with the commentary the analyst used to write by hand.
003 / Across all clients
/ What they had in common
The expensive work was never the hard work
In all four, the winning workflow was something nobody considered difficult. It was simply done hundreds of times a week by people who were needed elsewhere.
The handoff rule mattered more than the model
Trust came from knowing exactly which cases still reached a person. Once that was written down, teams let the agent take more, not less.
The second workflow paid for the first
Every client extended within six months, because the connectors and evals from the first build made the next one materially cheaper.