Two partners sell the houses: they value them, write them and stand in the hall at every viewing. The other four make the catalogue possible, the registrar, the photographer, the editor and completions. Nobody here is a trainee holding a key.
The partners
They take twelve instructions between them, a year
A surveyor by training, which is why measured areas became the office standard in 2016. Walks every house before a word of it is written.
Ask him about
Buying, the private list, measured areas, surveys and anything structural.
Direct
(805) 555-0147
The other four
Nobody sells. They make the catalogue.
18 Alameda Court · all four in the same room
IC
Ines Calderón
Registrar of the private list
Reads every registration, checks the funds, and decides which of the five private particulars goes to which buyer. Posts them herself, on Tuesdays and Fridays.
ines@havilon.co
TW
Tomás Whitfield
Photographer
One house a day, shot in the hour the rooms are worth seeing, which is why some of our appointments start at six in the morning. No drone unless the land is the point.
tomas@havilon.co
MS
Marguerite Sun
Catalogue editor
Sets every particular, keeps the hundred and twenty words to a hundred and twenty, and puts the catalogue and the half-year report through the press twice a season.
marguerite@havilon.co
DR
Daniel Reyes
Completions and accounts
Takes the sale from exchange to keys: the solicitors, the dates, the survey answers in writing, and the two sets of keys handed over at the office.
daniel@havilon.co
One house
Six pairs of hands, in order.
Twelve weeks, from the first hour to the keys
Week 0
A partner
Values it, and writes to you with one number
Week 2
Rafael
Measures it floor by floor
Week 2
Tomás
Photographs it in one day
Week 3
Marguerite
Sets and prints the particular
Weeks 4–9
Ines
Posts it, then a partner shows it
Weeks 10–12
Daniel
Survey, contract, keys
Either partner
The line is answered by a partner.
Monday to Saturday, usually within two rings. If it goes to the machine we are in a house, and you will hear back the same working day.