What we get wrong in the first two weeks
Four mistakes we still make on a new audit, and the checks we added after each one.
The workflow nobody owns is the one worth automating
The best candidates are never on the process map, because nobody has time to write down work they resent.
Nobody wants an AI strategy
Two weeks of watching real work beats a quarter of workshops, and you end it holding a costed plan.
Why our agents run slower than they could
Latency we could remove and choose not to, because a cheaper model that waits beats a fast one that guesses.
Connectors are not the hard part, permissions are
Thirty-eight connectors in, the integration is rarely what takes the time. The access review is.
What 4,812 runs taught us about cost per run
Four thousand runs of billing data, and the three things that actually moved cost per run.
The human handoff is the feature, not the fallback
Autonomy is earned. The rule that decides what still reaches a person is written before the prompt.
Evals before agents: how we test a workflow before it ships
The eval suite comes first, the prompt second. How we score a workflow before a single run goes live.
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