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FAQ

Questions, answered first.

Twelve answers from the measure to the first month. Still unsure? Call the showroom.

Measure and pricing

Yes, with no deposit and nothing to sign. The written price is free too.

Sixty days, at the material prices on the day we write it.

Thirty percent when you book a start date, the rest after the walk-through.

Hardwood and refinishing

Engineered boards can, glued down or floated over a moisture barrier.

Our sanders run into sealed vacuums and doorways are zipped shut in plastic.

Yes, on a full sand. We brush six test stripes on your floor first.

Tile and showers

Yes: walls, bench, niche and floor, then a 24-hour flood test.

Sometimes. Sound, flat tile can take new tile; vinyl and wood come up first.

72 hours after the last grout.

Living with a new floor

Two days after a refinish, the next day after tile, the same day on nailed wood.

A damp mop and a pH-neutral cleaner. Never steam.

Our workmanship for five years: lifting, cracking joints and finish failure.