Reviews
Google and post appointment survey

Including the complaints.

Collected without incentives from Google and from the survey we send after every appointment. The criticism stays on the page.

20/200

Recent reviews

“First optometrist who showed me the photographs of my own retina and explained them. I understood my eyes for the first time at forty one.”

★★★★★
Marguerite D

“They told me my old frames were fine and just replaced the lenses. Nobody has ever talked me out of a purchase before.”

★★★★★
Ken A

“Dr Nwosu spent half an hour with my seven year old, who is not an easy patient, and she left asking when she could come back.”

★★★★★
Yara S

“Waited three weeks for a routine appointment, which is too long. The exam itself was the best I have had.”

★★★★
Owen P

“My varifocals took two attempts to get right. They remade them without argument and without charging me.”

★★★★
Bridget L

“They found early glaucoma I had no symptoms of and had me at the hospital within a week. I would not have known for years.”

★★★★★
Anthony R
20/20

The numbers behind them

4.9

Average rating

Across 386 Google reviews collected without prompts or incentives at the desk.

11

Years average stay

How long patients keep coming back. The most useful review we have.

3

Complaints last year

Two about waiting times for routine appointments, one about a varifocal remake. All three are on this page.

96%

Would recommend

From the survey sent after every appointment, answered by roughly half of patients.