Cranq began in 2011 as a single repair stand in a rented garage, fixing commuter bikes for neighbors who were tired of being upsold at big shops. The rule then was the same as now: quote honestly, torque properly, and ride the bike before handing it back.
The garage got bigger, the tool wall got longer, and the neighbors brought race bikes, cargo bikes, and finally frames they wanted built from scratch.
Today three certified mechanics service more than nine hundred bikes a year. The stand count changed. The rule never did.