{"id":55,"date":"2026-08-05T15:33:50","date_gmt":"2026-08-05T15:33:50","guid":{"rendered":"https:\/\/www.wp-templatekit.codeinsolution.com\/meridax\/faq\/"},"modified":"2026-08-05T15:33:55","modified_gmt":"2026-08-05T15:33:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.wp-templatekit.codeinsolution.com\/meridax\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tFAQ<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Every Question, One Place<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t22 answers across five topic areas \u2014 from how our freight modes work to what drives your rate and how our technology platform functions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Browse by topic<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tSelect a category to jump directly to those questions, or scroll through all five topic areas below. Every answer is written to be direct \u2014 no boilerplate, no filler.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Services & Routes<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Customs & Compliance<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Billing & Pricing<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Technology & Tracking<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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01<\/div>\t\t\t\t<\/div>\n\t\t
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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n What does Meridax do exactly?<\/span>\n\n \n
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Meridax is a freight forwarder and logistics operator specialising in road, air, and sea freight for businesses moving goods internationally. We handle the full logistics chain \u2014 booking, customs clearance, documentation, insurance brokerage, and delivery \u2014 and provide a technology platform for shipment visibility throughout. We are not a carrier; we work with a vetted network of carriers to move your cargo on the best available capacity.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Which countries do you operate in?<\/span>\n\n \n
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We operate across 52 countries. Our core European road network covers all EU member states plus Norway, Switzerland, and the Western Balkans. Air freight services extend to all major commercial aviation markets globally. Sea freight routes cover all major port pairs. For a specific origin-destination pair, contact our team and we will confirm coverage and lead time before you commit.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Are you a freight forwarder or a carrier?<\/span>\n\n \n
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We are a licensed freight forwarder with our own warehousing and final-mile capabilities. We do not operate our own truck fleet or aircraft. Instead, we act as your logistics intelligence layer \u2014 selecting the best carrier for each shipment from our vetted network, managing the booking and documentation, and holding accountability throughout. You deal with Meridax. We deal with the carriers.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What size of businesses do you work with?<\/span>\n\n \n
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Our client base spans mid-market manufacturers, pharmaceutical distributors, e-commerce operators, and enterprise importers and exporters. We work with businesses shipping from a few pallets per month up to clients running dedicated lane contracts with daily movements. We do not have a minimum shipment size, but our services are optimised for businesses that ship regularly rather than one-off senders.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n How do I get started with Meridax?<\/span>\n\n \n
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Submit a quote request through our contact page with your cargo details, origin, destination, and target shipment date. Our team will respond with a rate and proposed routing within two business hours. If the quote suits you, we issue a booking confirmation and assign an account manager who handles all subsequent communication. There is no obligation until you confirm a booking.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n