{"id":78,"date":"2026-09-23T14:39:26","date_gmt":"2026-09-23T14:39:26","guid":{"rendered":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/faq\/"},"modified":"2026-09-23T14:39:30","modified_gmt":"2026-09-23T14:39:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"78\" class=\"elementor elementor-78\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41b5a514 e-flex e-con-full e-con e-parent\" data-id=\"41b5a514\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-53018f53 e-flex e-con-full e-con e-parent\" data-id=\"53018f53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-178512f2 e-flex e-con-full e-con e-parent\" data-id=\"178512f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab2ec41 elementor-widget elementor-widget-heading\" data-id=\"1ab2ec41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/home\/\">Home<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70341e2f elementor-widget elementor-widget-heading\" data-id=\"70341e2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u203a<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-484df8d4 elementor-widget elementor-widget-heading\" data-id=\"484df8d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FAQ<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-14c36dd3 e-flex e-con-full e-con e-parent\" data-id=\"14c36dd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3d68d7d e-flex e-con-full e-con e-parent\" data-id=\"3d68d7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6013f61b elementor-widget elementor-widget-heading\" data-id=\"6013f61b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The questions the office answers most<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46310e80 e-flex e-con-full e-con e-parent\" data-id=\"46310e80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4226e5 elementor-widget elementor-widget-heading\" data-id=\"4b4226e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Grouped by what people are actually ringing about. If yours is not here, the office answers it on the phone in about a minute.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7964e9 e-flex e-con-full e-con e-parent\" data-id=\"c7964e9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f9ba310 e-grid e-con-full e-con e-parent\" data-id=\"f9ba310\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3245bdf e-flex e-con-full e-con e-parent\" data-id=\"3245bdf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79b39bba elementor-widget elementor-widget-heading\" data-id=\"79b39bba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prices and quotes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-265f3d9b elementor-widget elementor-widget-elementskit-accordion\" data-id=\"265f3d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ac8d0d584793\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-265f3d9b\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqa0016ac8d0d584793\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqa0016ac8d0d584793\" aria-expanded=\"true\" aria-controls=\"Collapse-fqa0016ac8d0d584793\">\n                            \n                            <span class=\"ekit-accordion-title\">Do you charge a call-out fee?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqa0016ac8d0d584793\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-265f3d9b\" data-parent=\"#accordion-6ac8d0d584793\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Not on a booked appointment. An emergency attendance is a fixed $149 covering the first hour on site, and it is the same figure at 3am as at 3pm.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-265f3d9b\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqa0026ac8d0d584793\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqa0026ac8d0d584793\" aria-expanded=\"false\" aria-controls=\"Collapse-fqa0026ac8d0d584793\">\n                            \n                            <span class=\"ekit-accordion-title\">Can the price change once you have started?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqa0026ac8d0d584793\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-265f3d9b\" data-parent=\"#accordion-6ac8d0d584793\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            No. The figure agreed in writing is the figure on the invoice. If the job turns out smaller than expected the price comes down, and parts are listed at cost.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-265f3d9b\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqa0036ac8d0d584793\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqa0036ac8d0d584793\" aria-expanded=\"false\" aria-controls=\"Collapse-fqa0036ac8d0d584793\">\n                            \n                            <span class=\"ekit-accordion-title\">Is the quote free?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqa0036ac8d0d584793\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-265f3d9b\" data-parent=\"#accordion-6ac8d0d584793\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Always, including a survey visit if the job needs one. We do not charge for the time it takes to price work.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do you charge a call-out fee?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Not on a booked appointment. An emergency attendance is a fixed $149 covering the first hour on site, and it is the same figure at 3am as at 3pm.\"}},{\"@type\":\"Question\",\"name\":\"Can the price change once you have started?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. The figure agreed in writing is the figure on the invoice. If the job turns out smaller than expected the price comes down, and parts are listed at cost.\"}},{\"@type\":\"Question\",\"name\":\"Is the quote free?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Always, including a survey visit if the job needs one. We do not charge for the time it takes to price work.\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60b633b6 e-flex e-con-full e-con e-parent\" data-id=\"60b633b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59864383 elementor-widget elementor-widget-heading\" data-id=\"59864383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Booking and timing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b729ed9 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"5b729ed9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ac8d0d58551f\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-5b729ed9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqb0016ac8d0d58551f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqb0016ac8d0d58551f\" aria-expanded=\"true\" aria-controls=\"Collapse-fqb0016ac8d0d58551f\">\n                            \n                            <span class=\"ekit-accordion-title\">How quickly can someone get to me?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqb0016ac8d0d58551f\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-5b729ed9\" data-parent=\"#accordion-6ac8d0d58551f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Inside 90 minutes on an emergency, measured across the last 500 call outs. A booked appointment is normally next day, and same day if you ring before nine.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-5b729ed9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqb0026ac8d0d58551f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqb0026ac8d0d58551f\" aria-expanded=\"false\" aria-controls=\"Collapse-fqb0026ac8d0d58551f\">\n                            \n                            <span class=\"ekit-accordion-title\">Do I get a time or a whole day?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqb0026ac8d0d58551f\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-5b729ed9\" data-parent=\"#accordion-6ac8d0d58551f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            A two hour window, and the engineer rings when they are on the way. We do not do all-day waits.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-5b729ed9\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqb0036ac8d0d58551f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqb0036ac8d0d58551f\" aria-expanded=\"false\" aria-controls=\"Collapse-fqb0036ac8d0d58551f\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I ask for a particular engineer?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqb0036ac8d0d58551f\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-5b729ed9\" data-parent=\"#accordion-6ac8d0d58551f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Yes, and it is common on repeat work. It may add a day to the booking if they are on another job.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How quickly can someone get to me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Inside 90 minutes on an emergency, measured across the last 500 call outs. A booked appointment is normally next day, and same day if you ring before nine.\"}},{\"@type\":\"Question\",\"name\":\"Do I get a time or a whole day?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A two hour window, and the engineer rings when they are on the way. We do not do all-day waits.\"}},{\"@type\":\"Question\",\"name\":\"Can I ask for a particular engineer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, and it is common on repeat work. It may add a day to the booking if they are on another job.\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-132704f e-flex e-con-full e-con e-parent\" data-id=\"132704f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd0111d elementor-widget elementor-widget-heading\" data-id=\"3bd0111d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The work itself<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72a21de2 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"72a21de2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ac8d0d586088\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-72a21de2\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqc0016ac8d0d586088\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqc0016ac8d0d586088\" aria-expanded=\"true\" aria-controls=\"Collapse-fqc0016ac8d0d586088\">\n                            \n                            <span class=\"ekit-accordion-title\">Are your engineers registered?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqc0016ac8d0d586088\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-72a21de2\" data-parent=\"#accordion-6ac8d0d586088\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Every one of them. The firm is registered as 512440 and each engineer carries their own card, which you are welcome to check on the doorstep.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-72a21de2\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqc0026ac8d0d586088\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqc0026ac8d0d586088\" aria-expanded=\"false\" aria-controls=\"Collapse-fqc0026ac8d0d586088\">\n                            \n                            <span class=\"ekit-accordion-title\">What guarantee comes with the work?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqc0026ac8d0d586088\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-72a21de2\" data-parent=\"#accordion-6ac8d0d586088\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Twelve months on our labour, and the manufacturer's warranty on any appliance, registered by us on the day of installation rather than left for you to do.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-72a21de2\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqc0036ac8d0d586088\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqc0036ac8d0d586088\" aria-expanded=\"false\" aria-controls=\"Collapse-fqc0036ac8d0d586088\">\n                            \n                            <span class=\"ekit-accordion-title\">Will you tell me if a repair is not worth it?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqc0036ac8d0d586088\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-72a21de2\" data-parent=\"#accordion-6ac8d0d586088\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Yes, and in writing. If a boiler has years left we say so, even when a replacement is the bigger job for us.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Are your engineers registered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Every one of them. The firm is registered as 512440 and each engineer carries their own card, which you are welcome to check on the doorstep.\"}},{\"@type\":\"Question\",\"name\":\"What guarantee comes with the work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Twelve months on our labour, and the manufacturer's warranty on any appliance, registered by us on the day of installation rather than left for you to do.\"}},{\"@type\":\"Question\",\"name\":\"Will you tell me if a repair is not worth it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, and in writing. If a boiler has years left we say so, even when a replacement is the bigger job for us.\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71a99444 e-flex e-con-full e-con e-parent\" data-id=\"71a99444\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-116d235d elementor-widget elementor-widget-heading\" data-id=\"116d235d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Landlords and plans<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43601848 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"43601848\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ac8d0d586c73\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-43601848\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqd0016ac8d0d586c73\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqd0016ac8d0d586c73\" aria-expanded=\"true\" aria-controls=\"Collapse-fqd0016ac8d0d586c73\">\n                            \n                            <span class=\"ekit-accordion-title\">Do you work with landlords and letting agents?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqd0016ac8d0d586c73\" class=\" show collapse\" role=\"region\" aria-labelledby=\"primaryHeading-0-43601848\" data-parent=\"#accordion-6ac8d0d586c73\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            About half the book. Certificates are $119 fixed per property, less on a portfolio, the certificate is issued the same day, and we hold the renewal dates so nothing lapses.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-43601848\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqd0026ac8d0d586c73\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqd0026ac8d0d586c73\" aria-expanded=\"false\" aria-controls=\"Collapse-fqd0026ac8d0d586c73\">\n                            \n                            <span class=\"ekit-accordion-title\">When does a plan start covering repairs?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqd0026ac8d0d586c73\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-1-43601848\" data-parent=\"#accordion-6ac8d0d586c73\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            Fourteen days after the first inspection. That is standard across the trade and it stops a plan being bought mid-breakdown.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-43601848\" role=\"heading\" aria-level=\"3\">\n                        <a href=\"#collapse-fqd0036ac8d0d586c73\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" role=\"button\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fqd0036ac8d0d586c73\" aria-expanded=\"false\" aria-controls=\"Collapse-fqd0036ac8d0d586c73\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I cancel a plan?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fqd0036ac8d0d586c73\" class=\" collapse\" role=\"region\" aria-labelledby=\"primaryHeading-2-43601848\" data-parent=\"#accordion-6ac8d0d586c73\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            With a month's notice, at any time. There is no twelve month tie-in and no cancellation fee.                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do you work with landlords and letting agents?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"About half the book. Certificates are $119 fixed per property, less on a portfolio, the certificate is issued the same day, and we hold the renewal dates so nothing lapses.\"}},{\"@type\":\"Question\",\"name\":\"When does a plan start covering repairs?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Fourteen days after the first inspection. That is standard across the trade and it stops a plan being bought mid-breakdown.\"}},{\"@type\":\"Question\",\"name\":\"Can I cancel a plan?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"With a month's notice, at any time. There is no twelve month tie-in and no cancellation fee.\"}}]}<\/script>\n                                <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home \u203a FAQ The questions the office answers most Grouped by what people are actually ringing about. If yours is not here, the office answers it on the phone in about a minute. Prices and quotes Do you charge a call-out fee? Not on a booked appointment. An emergency attendance is a fixed $149 covering [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-78","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/pages\/78","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/comments?post=78"}],"version-history":[{"count":4,"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/pages\/78\/revisions"}],"predecessor-version":[{"id":189,"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/pages\/78\/revisions\/189"}],"wp:attachment":[{"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/media?parent=78"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}