{"id":108,"date":"2026-09-23T14:39:27","date_gmt":"2026-09-23T14:39:27","guid":{"rendered":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/24-7-emergency\/"},"modified":"2026-09-23T14:39:32","modified_gmt":"2026-09-23T14:39:32","slug":"24-7-emergency","status":"publish","type":"page","link":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/24-7-emergency\/","title":{"rendered":"24\/7 Emergency"},"content":{"rendered":"\t\t
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Home<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t

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\u203a<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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24\/7 Emergency<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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An engineer on the road in 90 minutes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Two engineers are on rota every night of the year. The attendance figure is $149 at three in the morning and at three in the afternoon.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The line is open right now<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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0800 612 9871<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Someone in the Foundry Lane office picks up. No queue, no call handler in another county, and no recorded menu.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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On rota tonight<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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2 engineers<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Answered in<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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4 rings<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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On the road within<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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90 min<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Attendance, any hour<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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$149<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Call Us Now For<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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What we treat as an emergency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If it is on this list, ring rather than book. If it is not, a booked appointment is cheaper and usually next day.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A smell of gas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Ring the national gas emergency line first, then us. Do not switch anything on or off.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A burst or leaking pipe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Anything you cannot stop by turning off a tap, or water coming through a ceiling.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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No heat or hot water in winter<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Priority if there is a baby, someone over 70 or anyone unwell in the property.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A boiler locking out repeatedly<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Especially with a pressure drop, which usually means a leak somewhere on the system.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Overflowing or blocked soil pipe<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Waste backing up into a bath or shower is a health risk, not an inconvenience.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A cylinder discharging<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Water running from an outside pipe means a control has failed and it needs looking at tonight.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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While You Wait<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Three things worth doing before we get there<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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None of them takes long, and any of them can turn a $2,000 insurance claim into a $149 call out.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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01<\/p>\t\t\t\t<\/div>\n\t\t

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Find the stopcock and turn it off<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Usually under the kitchen sink or where the main enters the house. Turning it clockwise stops the water feeding the leak, which is the single most useful thing anyone does before we arrive.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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02<\/p>\t\t\t\t<\/div>\n\t\t

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Switch the heating off at the programmer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Not at the fuse. Leaving the fuse on lets us test the controls when we get there, which saves pulling the boiler apart to find a fault that is in the wiring centre.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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03<\/p>\t\t\t\t<\/div>\n\t\t

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Get a bucket under it and photograph it<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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A photograph of where the water was coming from, before it is mopped up, is worth twenty minutes of looking for it once everything is dry.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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No Night Premium<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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What a call out costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Weekday, 8am to 6pm<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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$149<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Evening and weekend<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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$149<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Overnight and holidays<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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$149<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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On an Emergency plan<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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$0<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Home \u203a 24\/7 Emergency An engineer on the road in 90 minutes Two engineers are on rota every night of the year. The attendance figure is $149 at three in the morning and at three in the afternoon. The line is open right now 0800 612 9871 Someone in the Foundry Lane office picks up. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-108","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/pages\/108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":4,"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/pages\/108\/revisions"}],"predecessor-version":[{"id":209,"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/pages\/108\/revisions\/209"}],"wp:attachment":[{"href":"https:\/\/www.wp-templatekit.codeinsolution.com\/mainsford\/wp-json\/wp\/v2\/media?parent=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}