None. The price you see is the price you pay. Onboarding, agent deployment, integration with your existing stack, and the first 30 days of tuning are all included at no additional cost. There are no per-incident fees, no overage charges for alert volume, and no surprise line items on your invoice.

Yes, at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of the next billing cycle. Your account team will handle the transition and ensure no monitoring gaps occur during any plan change.

If you're not satisfied within the first 30 days of any Starter or Professional plan, contact us and we'll issue a full refund — no questions asked, no negotiation required. Enterprise contracts have a separate trial period defined in the contract scope. Refunds are processed within 5 business days.

We'll notify you when you reach 80% of your endpoint limit and work with your team to plan an upgrade before coverage gaps occur. We don't cut off monitoring if you go slightly over — we reach out first. No unilateral charges are added without your explicit approval.

Yes. Annual billing saves 15% on Starter and Professional plans compared to monthly rates. Non-profit organizations, educational institutions, and government agencies are also eligible for additional discounts — contact our sales team for details.