Every plan comes with a named account manager who knows your garden personally. You receive written seasonal garden reports after each review visit, noting plant health, drainage observations, and recommended actions for the coming months. All plans also include access to our client portal where visit records and care notes are stored.

Yes. Upgrades take effect from the next billing cycle with no additional fee. Downgrades are permitted after the initial 3-month term and are applied pro-rated to the remaining period. Your account manager handles all changes and will confirm the adjusted schedule in writing within 48 hours.

All maintenance plans require a minimum commitment of 3 months. After that period, plans continue on a rolling monthly basis. To cancel, simply provide 30 days written notice via your account manager or through the client portal. There are no cancellation fees beyond the 3-month minimum.

Labour and service visits are fully covered by your monthly plan. Materials — including seasonal plants, specialist compost, mulch, and treatments — are billed separately at cost, with a transparent 12% handling and sourcing fee applied. You will receive an itemised quote for approval before any materials are ordered, so there are never unexpected charges.

Absolutely. For large private estates, listed properties, and commercial grounds, we provide bespoke proposals following a complimentary site assessment. One-off design and installation projects are also individually priced based on scope, complexity, chosen materials, and site access. Book a consultation and we will prepare a detailed, itemised quotation within five working days of the visit.